Features

One workspace for the whole conversation

From the first message to the closed sale and the follow-up question a month later — every capability your team needs, in one place.

Conversations

Omnichannel inbox

Facebook, Instagram, WhatsApp, Telegram, Zalo, TikTok, email and web chat in a single queue, with filters, tags and saved views per team.
Comments and mentions

Reply to post comments, story mentions and ad comments from the same window — public reply or private DM in one click.
Real-time translation

Incoming messages arrive in your language, outgoing replies leave in theirs. 20+ languages, no copy-pasting into a translator.
Working hours and SLA

Business-hour routing, away messages and SLA timers that flag a conversation before the customer has to chase you.

AI support agent

Answers from your FAQ, docs and past conversations. Cites what it used, admits what it does not know, escalates cleanly.
AI sales assistant

Recommends products, quotes shipping, handles objections and drops the checkout link at the moment intent is highest.
Guardrails and handover

Suggest-only mode, keyword escalation, blocked topics and a confidence threshold that routes uncertainty to a human.
Summaries and next steps

Every long thread gets a two-line summary and a suggested action, so any teammate can pick it up cold.

Rules and flows

Trigger on keyword, channel, tag or time. Auto-assign, auto-tag, auto-reply, or start a multi-step flow.
Precision broadcasts

Segment by tag, channel, purchase history or last activity, then send a campaign and track replies in the same inbox.
Routing links and dynamic QR

One link or QR that sends each visitor to the right channel and tags where they came from — perfect for offline campaigns.
Analytics and reports

Volume, first-response time, resolution rate, AI deflection and conversion by channel — exportable, no BI tool needed.

Roles and permissions

Agent, supervisor and admin roles with per-channel visibility. Free seats, so structure the team the way it really works.
Lightweight CRM

A contact record that fills itself from the conversation: channel identities, tags, order notes and full history.
API and webhooks

REST API and event webhooks for messages, contacts and conversations. Sync with your CRM, ERP or order system.
Security and compliance

TLS 1.3 in transit, AES-256 at rest, audit logs, SSO on request and data export or deletion whenever you ask.

Create a workspace, connect a channel and send your first reply in the next ten minutes. Free forever — pay only for AI credits when you want them.