Features

One workspace for the whole conversation

The first message, the closed sale, and the follow-up question a month later all happen in the same window. Here is what is in it.

Conversations

Omnichannel inbox

Facebook, Instagram, WhatsApp, Telegram, Zalo, TikTok, email and web chat in one queue. Filter it, tag it, and save the view each team actually works from.
Comments and mentions

Post comments, story mentions and comments under a running ad all arrive here. Answer publicly or slide into the DM without leaving the thread.
Real-time translation

Incoming messages arrive in your language and replies leave in theirs, across 20+ languages. Nobody keeps a translator tab open.
Working hours and SLA

Business-hour routing and away messages, plus a timer that flags a thread before the customer has to chase you for an answer.

AI support agent

It answers from your FAQ, your docs and your past conversations, and it shows which source it used. When it does not know, it says so and passes the thread on.
AI sales assistant

Recommends products, quotes shipping, works through the usual objections, and drops the checkout link while the customer still wants it.
Guardrails and handover

Suggest-only mode, blocked topics, keyword escalation, and a confidence threshold that sends anything uncertain to a person.
Summaries and next steps

A long thread gets a two-line summary and a suggested next step, so whoever picks it up on Monday is not reading forty messages first.

Rules and flows

Trigger on a keyword, a channel, a tag or the clock. Then auto-assign, auto-tag, auto-reply, or start a multi-step flow.
Precision broadcasts

Segment by tag, channel, purchase history or last activity. Send the campaign, then handle the replies in the inbox you already live in.
Routing links and dynamic QR

One link or QR code routes each visitor to the right channel and tags where they came from. Useful when the campaign is a printed poster.
Analytics and reports

Volume, first-response time, resolution rate, AI deflection, conversion by channel. Exportable, and you do not need a BI tool to read it.

Roles and permissions

Agent, supervisor and admin roles, with visibility set per channel. Seats are free, so you can model the team the way it actually works.
Lightweight CRM

The contact record fills itself from the conversation: every channel identity the same person uses, their tags, order notes and full history.
API and webhooks

REST API and event webhooks for messages, contacts and conversations, so your CRM or order system stays in step.
Security and compliance

Encryption in transit and at rest, audit logs, role-based access and SSO on Custom plans. Export or delete your data whenever you ask.

Create a workspace, connect one channel, send your first reply. Ten minutes, no card, and nothing to uninstall if you change your mind.